Version 2 dated 12/09/2017

Welcome you on (the « Website »).

This document together with other legal information available on the Website set out the terms and conditions in which visitors and customers of the Website (referred to as the “Customer”) can place orders, make a purchase of Banana Moon (the “Merchant”) Products and use the Website ((collectively referred to as the “Terms and Conditions”). Please carefully read and review the Terms and Conditions carefully, Cookies Policy and Privacy Policy.

These Terms and Conditions exclusively apply between the Customer and the Merchant (collectively referred to as the “Parties”). By placing an order on the Website, Customer confirms that he has read and agreed to the Terms and Conditions. 

Merchant reserves the right to update or modify these Terms and Conditions at any time and without prior notice. Customer must regularly check the Terms and Conditions in order to be informed of relevant changes. The applicable terms and conditions are those in effect on the Website at the time the order was placed and Customer shall always review the Terms and Conditions before placing a new order.

For any information or question regarding the use of the Website or an order inquiry, please contact the customer service team (the « Customer Service ») available Monday to Friday from 10am to 6pm CET: 

-  By email using the contact form on the “contact us” page (available here)

  •  By phone at +34 691 619 838 (International phone number).



The customer warrants and represents that he/she is (i) at least 18 years old and has full and legal capacity to place an order or (ii) is authorized by a parent or a guardian to place an order on the Website. Merchant may request additional documents to show evidence of Customer’s age or valid authorization to place an order on the Website. 

Merchant reserves the right to refuse or cancel any order in the event Customer fails to comply with the above requirements.

The content of the Website is intended solely for the personal, non-commercial use by users of the Website. 



a. Products

Only products (the “Product(s)”) appearing online at the time the Customer visits the Website are available for sale and orders are subject to stock availability. 

If a Product is not available, Customer shall be informed thereof as soon as possible. Such information may be provided to the Customer:

- Following the order confirmation: if a Product becomes unavailable prior to delivery, the Customer will be contacted via email.

The remainder of the amount paid by Customer in connection with the out of stock Product(s) will be refunded within fourteen (14) days from notice of partial order cancellation. If Customer requests the cancellation of its order in full, the Merchant shall fully refund the Customer within fourteen (14) days from notice of order cancellation. 

Photographs, illustrations and descriptions of the Products are not contractually binding. Merchant shall not be liable for any error or inaccuracy in the representations of the Products on the Website. 

The prices are indicated in Dollars ($) and Euros on the Website. Prices on Product pages do not include shipping and handling costs (the « Shipping Costs »). Shipping Costs shall be paid in addition to the Product price if a free shipping cost is not applied by us. Shipping Costs are specified before order confirmation and are available in the Shipping information page (available here).

All discounts and promo codes are valid one time per household, are limited in time, and cannot be combined with any other offer.

Merchant reserves the right to review and change Product prices at any time on the Website. Products will be invoiced at the price displayed on the Website at the time the order was placed and subject to stock availability.

c. Customs Duties

Orders shipped to Europe, Asia, Africa or Australia may be subject to import taxes and/or customs duties levied by the destination country at the time the shipment reaches the delivering country. Customer will be responsible to pay any import taxes or customs duties for orders shipped outside America. 



a. Ordering procedure

Customer has access to Products available for sale at the time of the visit by (i) browsing the various Product categories, (ii) entering the name of the Products in the Search tab, or by (iii) clicking on one of the pages available in the footer, allowing a quick access to the full collection.

Customer can select Products by adding them to the shopping bag and may have access to the content of his/her shopping bag at any time by clicking on the bag on the header. The bag displays the content of the order, including shipping cost, Products name and price. If the Customer wishes to add other Products, he/she can continue to browse the Website, and the selected Products will remain in the shopping bag.

Customer can amend, modify, and cancel his/her order at any moment until the order is confirmed.

Once the Products selected are in the bag, the Customer will be able to place the order by clicking on the button “Checkout”. Customer will be redirected to a new page on the Website and Customer will be able to proceed to checkout by either: 

 -  Logging in (with an email address and password) if an account was already created on the Website,

- Filling out a form with personal information, including name, first name, email address, billing address, delivery address.

Customer acknowledges that personal data provided to the Merchant and stored in the system are accurate and are valid proof of identity. Personal information is handled in compliance with the Privacy policy of the Website.

After completing the personal information and delivery address, Customer will be requested to select a shipping method, and then confirm the payment method.

The order confirmation page displays all information related to the order on one page, including name, price and quantity of Products ordered, order total amount (including shipping cost), billing information, shipping information.

After reviewing the order, Customer will be requested to either:

- Check the box « I have read and accepted the Terms and Conditions » then click on the « Place order » button to definitely place the order,
- Modify his/her order by adding or removing Products.

Data recorded by the Merchant constitute proof of the transaction made between Customer and Merchant.


b. Order confirmation

Once the order is completed, the Customer will have access to an order confirmation with all information related to the order, including the order reference. Customer will be able to save the page and print a copy.

An order confirmation is sent by email to the Customer email address, and includes the following information:

- Order reference at the time of its validation,
- Order summary (including name of the Products, quantity, size, price),
- Total amount of the order, all taxes included,
- Shipping costs,
- Payment confirmation.

Merchant shall retain ownership of the Products until payment is received in full, including payment of shipping and handling costs. In case of payment issue, Customer will be required to return the products to the Merchant within a reasonable time.

In the event the Merchant or the payment processing provider suspects fraud, the Merchant reserves the right to request, before shipment, additional information to confirm the identity of the Customer. 

If the Customer fails to answer within fifteen (15) days from receipt of the request, the order will be canceled and the Merchant will promptly refund to Customer the total amount of the order.


c. Proof of Order

It is agreed between the Parties that emails and electronic data stored on the Website constitute proof of all the transactions and the content of the transaction made between the Parties.

The Customer can have access to the electronic contract between the Parties by contacting the Customer Service and requesting all relevant information, including order number and personal information.



Amount to be paid by the Customer is mentioned on the confirmation page on the Website, on the confirmation email sent by the Brand to the Customer.

Customer may pay order using different payment methods. The Website uses a dedicated secured payment platform to enter payment data.

Payment of orders placed on can be done by using (i) either one of the following credit or debit cards: Visa, Eurocard/MasterCard, American Express; or (ii) by using a Paypal account.

The order is deemed completed once payment is reviewed and approved.

Merchant reserves the right to refuse orders if (i) Merchant suspects Customer intends to resell Products, (ii) there is an on-going dispute with the Customer, (iii) partial payment of a former order is due to Merchant, (iv) transaction by credit or debit card was declined, (v) payment wasn’t made in full (vi) Customer’s use of the Website is abusive or fraudulent and/or is not in compliance with the Terms and Conditions.



a. Delivery conditions

Once the order has been prepared, it will be shipped to the delivery address indicated on the order.

Products will be delivered using the delivery method selected by the Customer.

Standard and Express delivery and relay points are available.

b. Delivery time

Any order placed on Website before 11am CET/CEST during business days will be prepared and shipped the same day, provided payment was received as described in section 4 of this Agreement. 

After processing the order, Products will be shipped using the shipping method selected by the Customer, and will be delivered in accordance with the delivery time specified on the Website at the time the order was completed. Orders placed after 11am CET/CEST will be processed the following business day.

Orders placed on Friday, during weekend or holidays, will be shipped the following business day. Estimated delivery time is indicated for informational purposes only and will apply from the date the order is shipped.

Customer’s failure to provide accurate, complete and current personal information may cause a delay or a cancellation of the order. Customer will be responsible for all additional costs incurred by replacing or resending the order. Merchant cannot be held liable for any delay or cancellation resulting from the failure to provide complete, accurate and current personal information.

Merchant shall not be held liable for delays on orders when additional processing time is required. Orders will be processed and shipped within thirty (30) days from order confirmation, provided full payment of the order was made in compliance with conditions of section 1 of the Terms and Conditions. In accordance with section 5c of the Terms and Conditions Customer may cancel the order if the order was not received within thirty (30) days.

c. Delivery delays

In the event of a partial delivery, only the portion that was not delivered can be refunded.

Any delay in delivery must be promptly notified to Customer Service. The Merchant will give to the Customer the option to resend the order and will notify the Customer of the new estimated delivery time. If the Customer does not receive the second delivery, the Customer will be entitled to request a cancellation and full refund of his order.

d. Receipt of order

Delivery is deemed completed as soon as the order has been received at the address provided at the time of the order. Customer may track his/her order on the carrier Website with a tracking number provided by Merchant.

On receipt of the order, Customer shall check the conformity of the order received. Customer shall report non-conformity or damages in the order within three (3) days from the date order was delivered. Customer shall also report the non-conformity or damage in the order to the Customer Service and provide a copy of the letter sent to the carrier. 



a. Personal data

Personal data collected by the Merchant are required to allow proper processing and delivering of orders and payment. Personal data are strictly confidential and are intended to be used by Merchant, or its service providers involved in fulfilling the order, in compliance with applicable Privacy laws.

Customer may access, modify, amend or remove the collected personal data. Customer may request access to personal data to Customer Service.

Customer may receive promotional emails from the Merchant. Customer may elect (i) not to receive emails at the time the order is placed or (ii) to have his/her name removed from the email list by unsubscribing in the email received or by contacting the Customer Service.

b. Cookies

The Website is using cookies. A cookie is a small file that is transferred to customer’s device and stored on the hard drive. To learn more about cookies, please read the Cookies policy page.



All contents on the Website are the exclusive property of the Merchant. Content includes, but is not limited to, images, texts, drawings, illustrations, videos, logos, artwork, designs, trademarks, names, Website structure and classification, visual identity, database and any other material included on the Website (the "Content").

Website does not grant any ownership rights in the Content. Any partial or full reproduction, distribution, publication, modification, transfer or sale of any Content obtained from the Website, or otherwise create any content derived from the Content of the Website unless specifically authorized by the Merchant.

Customer may make a copy of the Content of the Website Content for his/her sole private and personal and non-commercial use.



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